Must have

• sales

• delivery management

• Team management

• IT

• account management

• clients management

• software development

• change management

• Project management

• Polish (Fluent)

• English (C2)

Nice to have

• Blockchain

• fintech

Requirements description

• Seniority: At least 7 years of professional experience and at least 2-3 years of experience strictly in a service company in the IT area.
• Wide experience: Previous experience in various roles in at least 3 organizations in software development, product development, business development (keywords in professional history: software developer, QA specialist, product owner/manager, business analyst, delivery manager, service delivery manager, program manager, project manager, unit manager/lead, business manager, etc.).
• Leadership: Experience in leading, growing and coaching specialists and managers (people who lead specialists) in e2e (from recruitment to offboarding).
• Customer relationship management: Proven ability to build customer relationships that led to collaborative development, up-selling, cross-selling.
• Discovery management: Proven ability to discover customer needs, solve customer problems and propose solutions.
• Change management: Proven ability to discover, plan, and comprehensively implement organizational changes in terms of structure, work systems, KPIs, tools.
• Project management: Proven ability to deliver complex projects in expected time and quality. Management of available talent, resources, tools, their continuous optimization and improvement of operational efficiency.
• Technical knowledge: Strong understanding of information technology, operating systems, databases, software architectures and IT industry trends.
• Languages: Full professional proficiency in English and Polish.
• Availability: Openness for business travels (20-30%) and readiness for work on-site 20-50% working time (Poznań).

Offer description

Our client is a technology company that started its journey in 2008. Main headquarters is located in the picturesque city of Poznań, nestled by the beautiful Malta Lake. For more than 17 years, they have been assisting companies in developing and implementing innovative fintech solutions. Leveraging expertise in areas such as blockchain, online payments, and more, their clients can invent and develop cutting-edge solutions and services that keep them at the forefront of innovation.

They are looking for people with potential – your previous experience in a similar role is not a requirement. If you are seeking a place where someone will give you a real opportunity to grow, this could be your place.

• A unique opportunity for growth – if you have potential and ambition but lack experience as a Delivery Director, this is your chance to take that step!
• Fast-track career progression – you will take on a strategic role and have a real impact on the development of projects and teams.
• A supportive environment – an experienced team of mentors and leaders will help you navigate new challenges and develop essential skills.
• Flexible working hours and the possibility to work remotely.
• Private medical healthcare offered by Luxmed.
• Benefit System - MultiSport Card.
• We support the development of your personal brand as an expert! You can create and publish articles, we support your participation in meetups and conferences and we help you develop skills and implement your ideas.
• Recommendation program - bonus equal to 50% salary of the newly hired employee

Your responsibilities

1. Client Relationship Management: Building and maintaining strong relationships with clients is essential. Delivery Director serves as the primary point of contact for clients, understanding their needs, addressing concerns, and ensuring overall satisfaction.
2. Team Leadership and Development: Leading and motivating teams is critical to achieving success. The Service Delivery Director provides leadership, guidance, and mentorship to project managers and other team members, fostering a collaborative and high-performance work environment.
3. Talent Allocation: Allocating resources effectively is crucial to meeting project deadlines and client expectations. This involves assigning the right team members to projects based on skills and availability, as well as managing any external vendors or subcontractors.
4. Change Management: In dynamic and always-changing environments it’s crucial to be able to comprehensively identify, plan, and implement change programs, projects, and initiatives.
5. Project Oversight: They oversee the execution of all projects within their portfolio. This includes setting project goals, timelines, and budgets, as well as monitoring progress to ensure that projects are delivered on time, within scope, and within budget.
6. Risk Management: Identifying and mitigating risks is essential to project success. Delivery Director is responsible for assessing risks associated with projects and taking proactive measures to address them, whether it's adjusting project plans, allocating additional resources, or communicating with stakeholders.

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