Your responsibilities

• Support process improvements and promote best practices within the team.
• Handle internal case consultations and ensure timely issue resolution with technical teams.
• Deliver high-quality service to internal and external customers, focusing on user experience.
• Manage user access within internal systems.
• Act as a first contact for disputes and provide effective solutions.
• Collaborate with sales, customers, suppliers, and other teams to ensure smooth operations.
• Identify and support implementation of process improvements.
• Prepare accurate documentation for spare parts requests.
• Assist users with access to the Webshop platform and provide basic training.
• Coordinate express deliveries in close cooperation with logistics.
• Follow health and safety procedures and report any risks or incidents.

Employer requirements

• A degree in a relevant area (e.g. logistics, industrial management, or technical business administration) or equivalent qualifications gained through a mix of education and professional experience.
• Strong track record of effective communication with stakeholders at various levels
• Familiarity with SAP is a plus, but not required
• Fluency in German (C1 level) - both written and spoken - is essential
• English at a good communicative level (B2)
• Ability to work independently and manage tasks proactively
• Self-driven and solution-oriented mindset
• Excellent interpersonal skills and the ability to collaborate with both internal teams and external partners
• Confidence in using digital tools such as Google Workspace (Docs, Sheets, Slides, Gmail) is an advantage
• Solid business understanding, including awareness of KPIs and customer success metrics
• Flexibility and openness to process changes and improvements
• A reliable, detail-oriented, and supportive approach to work
• Readiness to travel occasionally, if needed

What employer offers

• Contract of employment

• Hybrid work (after an onboarding)

• Work in a comfortable and modern office in Gdańsk

• A package of training in the first months of work

• Being a part of knowledge sharing process internationally

• Supportive workplace and development possibilities while taking part in internal corporate projects

• Annual bonus

• Co-financing parking

• Private medical healthcare

• Multisport card

• Life insurance