Your responsibilities

• Operational Excellence & Compliance Implement standardised procedures, monitor KPIs, and ensure alignment with company standards across the franchise network.
• Franchisee Support & Communication Serve as the first point of contact for franchise partners, supporting them with day to day operational issues and ensuring clear, effective communication between partners and internal teams.
• Retail Systems & Omni-Channel Management Oversee the rollout and adoption of retail technologies and omni-channel initiatives, providing training and support as needed.
• Project Management Lead cross-functional projects tailored to franchise needs, ensuring alignment with internal strategies and timely execution.
• Store Opening Support Manage operational and technical aspects of new store openings, ensuring all systems and processes are in place from day one.
• Reporting & Data Management Develop performance dashboards using Power BI and maintain accurate franchise and operational data to support strategic decisions.

Our requirements

• You are a detail oriented, technically skilled professional with a strong understanding of retail operations and partner management. You thrive in fast-paced environments and have a hands-on approach to problem solving. Your communication skills help you build strong, productive relationships across teams and partners.
• Completed apprenticeship or university degree in a commercial or business-related field.
• 2+ years of experience in a similar role or in retail operations.
• Strong communication and collaboration skills, especially with external partners.
• Well-organised, detail focused, and highly accurate.
• Results-driven with a business mindset and strong time management skills.
• Fluent in English, both written and spoken.
• Advanced proficiency in MS Office and Power BI (data modelling, DAX functions).
• Comfortable with retail systems and omni-channel technologies.
• Analytical thinker with a good understanding of KPIs and financials.
• Passionate about the Retail and Fashion industry.