Requirements

Expected technologies

Active Directory

Our requirements

• At least 1 years’ experience on similar position or education in required field ( IT)
• Fluency in English – written and verbal, also in Polish is a must
• Basic understanding of networking concepts
• Familiarity with Windows operating systems and Microsoft Office applications
• Strong communication skills is a must as you deal with internal Clients
• Negotiation and problem-solving skills
• Good analytical and organizational skills
• Strong team-player orientation
• Experience in Retail Company will be advantage.

Your responsibilities

• Provide 1st line of support for the whole organization
• Work directly with HOTLINE system
• Perform remote troubleshooting via remote connection
• Educate and guide the end user through the problem-solving
• Act as an escalation point in case to the 2nd line of support
• Basic configuration of IT devices and preparation for distribution to the organization
• Granting access to accounts