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Employee Data Management Specialist

Air Liquide Polska Sp. z o.o.

Kraków
Praca hybrydowa
Umowa o pracę, Umowa na zastępstwo
Umowa o pracę
Umowa na zastępstwo
🏠 Praca hybrydowa
Pełny etat

Your responsibilities

  • Provides first point of contact for customer, answering queries on policy and procedure related to HR BSC transactional and administrative scope through ticketing tool (ServiceNow), Live Chat and Telephony.
  • Resolves enquiries leveraging on knowledge base documents (e.g. FAQs, job aids, policy documents, etc) within the agreed service levels as defined in the Service Level Agreement (SLA).
  • Actively follows up on outstanding items and obtain feedback on resolution from the employees and partners.
  • Helps and educates HR Shared Service Centre users to navigate through self-help materials & functionality where assistance is required.
  • Properly transfers enquiries to the next level of support or relevant subject matter experts.
  • Actively participates in the meetings with internal stakeholders.
  • Helps to identify gaps in current knowledge base documentation and highlight improvements required to enhance the knowledge base.
  • Actively participates in the meetings with the internal stakeholders.
  • Executes simple transactions in the system (WD) on behalf of the employee in case required by the process.
  • Generates the personal documentation based on the system information and available templates.
  • Provides simple reporting as requested by customers.
  • Updating the required information in the system as raised by the employees and the business.
  • Performs the data/mass upload into the HR tools (WD).
  • Gathers and reviews the process documentation as required by the business.

Our requirements

  • Strong organizational and time-management skills.
  • Excellent interpersonal skills - verbal and written communication skills with the ability to interact professionally with a diverse group of people.
  • Excellent verbal and written communication skills with the ability to interact professionally with a diverse group of people including managers, executives, business partners and subject matter experts from various countries, cultures and business levels.
  • Ability to ask the relevant questions to understand and clarify issues, attempt resolution and escalate problems if unable to resolve.
  • Ownership and capability of working independently, taking initiative, and following up on assigned projects.
  • Ability to act in a confidential and sensitive manner and high sense of commitment and responsibility.
  • IT savvy and resourceful on leveraging various tools (knowledge management, document management, HR systems) to obtain required information to resolve queries and issues.
  • Experience as an HR administrative assistant (recommended and in shared services environment will be considered a plus).
  • English (min. Intermediate level) and Polish (preferable native speaker) - Mandatory.
  • This position is a fixed-term employment (maternity cover).

Optional

  • Availability to travel when possible and if necessary.
  • ServiceNow and Workday experience.
  • Experience in Knowledge Transfer sessions and documenting the processes.
Wyświetlenia: 3
Opublikowana4 dni temu
Wygasaza 27 dni
Rodzaj umowyUmowa o pracę, Umowa na zastępstwo
Tryb pracyPraca hybrydowa
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