Your responsibilities

• processing of various individual commercial processes internationally (e.g. entry of warranty extension orders, service and maintenance contracts) and order tracking,
• order processing for warranty extensions,
• creation of service and maintenance contracts, commissioning and equipment maintenance,
• cooperation and support for internal interfaces as well as support for our customers and branches with regard to warranty extensions and key user tasks,
• collaboration in Warranty Program Support for current cases from the field and across departments for the registration process.

Employer requirements

• experience in customer service / order management,
• very good knowledge of English and German,
• bachelor’s degree (business administration, logistics) – would be asset,
• understanding of the order fulfillment processes in an international manufacturing company,
• knowledge of SAP and Salesforce,
• team player, high customer orientation, independent way of working.

What employer offers

• stable employment based on an employment contract,

• opportunity for training and development in the in customer service area,

• benefit package: medical care, Multisport card, lunch card, life insurance,

• work in a hybrid model,

• an international work environment that will allow you to expand your knowledge and skills.