Job description: Connecting Across Channels: Engage with adventurers via phone, chat, and email, making every interaction a step into their next great story. Whether inbound or outbound, your communication will be the bridge between dreams and reality. Delivering Exceptional Experiences: Your proactive, patient approach will make each customer feel heard and valued. Guarding Trust: Safeguard sensitive information with professionalism, ensuring trust is the cornerstone of every interaction. Collaborative Excellence: Join a dynamic team, where passion meets purpose, and together, strive to deliver outstanding customer experiences. Requirements: Linguistic Fluency: With Dutch at C1 and English at B2, you will navigate daily conversations with ease, turning language into a tool for adventure. Positive Energy: Your genuine desire to help others will shine through, creating memorable experiences. Office Enthusiasm: Thrive in our modern Katowice office, where inspiration and a supportive team surround you. We offer: Benefits package: LuxMed private healthcare, MyBenefit with a monthly budget, private life insurance, MultiSport card subsidy, fruit on Wednesdays, and occasional Pizza Days. Interesting training courses. Talent development program: transparent career paths and promotions. Self-development opportunities: access to e-learning platforms (Concentrix Academy and Concentrix University). Referral program: bonus for referring a friend of up to PLN 4,000. Amazing work culture: we appreciate the cultural differences between us and organize many on-site team-building events.