Job Title: Transportation Coordinator

Duration: 3 months (possible extension)

Pay rate: $25.00 per hour on W2.

Location: Boston MA 02134

Hours/shift: 35 hours/week

Schedule: Overtime Eligible, shifts for OT vary by day/time/need but can include hours within the following ranges: Sat/Sun 7PM-3AM, Weekdays 7AM-10:30AM, Weekdays 7PM-3AM

Business Title: Customer Service Coordinator

Department Name: Campus Services

Sub-Department Name: Transit Services

Reports To: Associate Director of Transit & Fleet Management, Transportation Services

Position Summary:

The Transportation Coordinator is responsible for overseeing the transit services, including consulting with related programs and vendors, managing schedules, and ensuring efficient operations. Key duties include maintaining the Daytime Van booking system, processing data entry payroll, collaborating with disability resource offices, and handling customer service concerns. Additionally, the Coordinator organizes charter reservations, ensures safety compliance, supports the GPS vehicle tracking system, and assists with administrative tasks and day-to-day operations.

Duties and Responsibilities:

• Provides administrative, communication, and information systems support for all Transit Services including fixed route Shuttle, Daytime Van, Evening Van services, and Charter Operations.

• Act as a liaison with related programs, departments, or projects with vendors, keeping my supervisor informed of relevant information.

• Create and adjust schedules and run sheets as instructed, accounting for transitions between full service, holidays, and summer service.

• Manages the new Daytime van APP driven Online booking system to ensure it is working efficiently and effectively for the community members with disabilities.

• Communicates with the Accessibility Education Office, Office of Disability Resources and Local Disability Coordinators on rider authorization and contact information.

• Maintain and update the Transit website, ensuring all information is accurate.

• Researches and assists with customer service concerns.

• Draft, edit, and prepare correspondence, reports, and other materials using word processing, spreadsheets, and/or databases.

• Completes weekly schedules for driver assignments, regular service, and charters in compliance all FMCSR’s. Hires overtime to fill open schedule assignments. Updates refused OT report during the weekly hiring process.

• Assists in the preparation of the weekly payroll for TS department. Accurately process data entry payroll for a team of 31 transit drivers in a timely manner. Ensure compliance with company policies, Local 877 union and legal regulations. Document and authorize payroll corrections when necessary.

• Organize and manage operational aspects of charter reservations in coordination with other transit staff members.

• Supports transit vehicle technologies; Seon in-vehicle camera system and Luminator destination signs

• Perform duties in a safe, efficient manner in compliance with all applicable policies and safety procedures.

• Activates and supports the functionality of PASSIO GO – GPS vehicle (Real Time tracker and next stop indicator).

• Provides back-up support to Fleet Management as needed

• Works with office staff to develop, implement and maintain a wide range of administrative and service performance documents.

• Performs other duties as required.

Requirements:

• The ideal candidate must be a college graduate with five years related customer service experience.
• Candidate must also demonstrate effective public relations skills and display professionalism when interacting with customers and transit team members.
• It is essential to possess a demonstrated ability to multi-task in a fast paced, customer focused environment.
• Candidate must have strong communication and organizational skills that result in support for high quality customer service performance standards.
• Employee must exhibit core competencies that demonstrate teamwork, collaboration and accountability while fostering a culture of Equity, Inclusion, Diversity and Belonging. Employees of Transit are expected to strive to be the best in class and drive efficiencies wherever possible.

Additional Job Preferences:

• Experience in the transportation industry

• Experience within a union environment

Technology Skills Required:

• Must have solid computer skills including in-depth experience with Microsoft Office suite and adjusts effectively to embrace new technology structures, processes, requirements, as needed.

Special & Physical Requirements:

• N/A

Emergency Status Designation:

• Critical Operations Personnel

Kind Regards,

Ian Tomar

Resource Deployment Executive

Direct : +1- 973-975-0663

Email : [email protected]

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