Requirements

Operating system

Windows

Our requirements

• Fluency in English & Swedish (minimum B1/B2)
• Strong communication, analytical, and organizational skills
• Proficiency in MS Office & Outlook
• Team player with the ability to prioritize and troubleshoot effectively
• Experience in Service Desk or Customer Support is a plus
• Familiarity with ITIL, ServiceNow, KCS, or Microsoft O365 is an advantage

Your responsibilities

• Provide end-user support and remote troubleshooting
• Prioritize and manage multiple tickets simultaneously
• Act as an escalation point for urgent IT incidents
• Suggest process improvements based on recurring issues
• Record and escalate unresolved problems using ITSM tools