Requirements

Expected technologies

Microsoft Dynamics

Employer requirements

• Experience in administering and configuring Microsoft Dynamics 365
• Strong technical and functional understanding of the Field Service and Customer Service modules
• Problem-solving mindset and ability to analyze technical issues logically
• Excellent teamwork and communication skills; ability to mentor or share knowledge is an advantage
• Very good command of English (spoken and written)

Your responsibilities

• Daily administration and maintenance of Microsoft Dynamics 365, focusing on Customer Service and Field Service modules
• Provide support to business users across different departments (queues, cases, work orders, resource bookings)
• Configure and customize the system — entities, forms, views, business rules — mainly using no-code/low-code tools
• Manage users, security roles, teams, mailboxes, and queue settings
• Monitor system performance and resolve synchronization or email issues
• Support User Acceptance Testing (UAT) and assist with training materials and process documentation
• Maintain and optimize schedule boards, resources, incidents, and other operational areas of Dynamics 365