Requirements

Operating system

Windows

Our requirements

• Bachelor's degree in IT, Computer Science, Computer Engineering or equivalent experience in a related career field.
• 1 or more years of experience working in industry / business functional area.
• 1 or more years of working on major business/technology implementation programs.
• Ability to use analysis to prioritize business value.
• Subject matter expertise with appropriate business processes.
• Consumer/customer understanding and ability to implement product roadmap in support of business strategy.
• 1 or more years of work experience with IT infrastructure (network, desktop environments, printer).
• Strong understanding of technical terms, processes, and practices of products within scope.
• Fluent English (at least C1).

Optional

• Any other language.
• Proven communication skills; highly credible with consumer/customers; proven customer focus, empathy and design thinking.
• Highly collaborative and ability to influence without authority; proven ability to develop productive working relationships with both technical and non-technical partners, proven ability to manage multiple stakeholder views, opinions and needs.
• 1 or more years of experience managing a team.

Your responsibilities

• This position will support the newly reorganized Digital Workspace Experience (DWE) – Field Services organization. As an Infrastructure Field Lead, you will lead and participate in the onsite infrastructure team focused on desktop support, infrastructure support, conference room support, smart hands, remote hands, and edge computing operations.  In addition, you will:
• Manage and develop a team of technicians.
• Proactively own service delivery, metrics, and customer satisfaction.
• Coordinate location specific initiatives with proactive partnership with other IT product teams.
• Maintain strong stakeholder and vendor relationships.
• Ensure adherence to IT security, compliance, and country level regulations.
• Partner Enterprise Core Platforms Operations Strategy & Transformation (ECPOST) product teams and other Business Capability Areas (BCAs) to ensure alignment with strategic. priorities and adoption of automation into our IT & Business Operations.