Requirements

Operating system

Windows

Our requirements

• Master’s degree (or equivalent) in Information Systems, Computer Science, or related field.
• Minimum 5 years of experience in IT management within retail, FMCG, or consumer-facing industries.
• Solid knowledge of store technology, payment systems, fiscal environments.
• Fluent in English.
• Strong project management skills with a track record of delivering cross-functional initiatives.
• Excellent stakeholder management, analytical, and communication skills.
• Proven experience leading IT operations across multiple countries would be a plus.
• Willingness to travel to Czech Republic when required.

Your responsibilities

• Oversee and ensure the smooth operation of retail IT systems, including POS solutions (e.g. Vynamic/TP.net), network providers, in-store digital tools.
• Manage IT support for stores and HQ, ensuring minimal downtime and high service quality.
• Supervise local IT service providers (e.g. hardware maintenance, helpdesk, on-site support).
• Monitor SLAs and performance KPIs to ensure service excellence.
• Guarantee compliance with local fiscal, legal, and security regulations.
• Lead or support the deployment of IT projects (store openings, digital tool rollouts infrastructure upgrades).
• Collaborate with central IT and local operations to deliver projects on time and within budget.
• Coordinate system testing, user training, and post-go-live support.
• Maintain up-to-date project documentation and user procedures.
• Oversee application and infrastructure maintenance for stores and offices.
• Ensure timely resolution and escalation of incidents, coordinating with internal and external support teams.
• Analyze recurring issues and drive root-cause elimination.
• Guarantee data security, backup procedures, and adherence to corporate IT standards.
• Manage local IT budgets, ensuring optimal cost control and forecasting accuracy.
• Benchmark, select, and supervise local IT vendors and hardware suppliers.
• Oversee licensing, warranty, and service contract compliance.
• Lead and mentor local IT staff (4 people) or contractors to ensure high performance.
• Build effective communication bridges between business stakeholders and IT teams.
• Provide training and guidance to store staff on digital tools and IT procedures.