Requirements

Expected technologies

Active Directory

Microsoft Azure Portal

Operating system

Windows

Our requirements

• Have a minimum of 2 years of experience in a 1st line IT Support Specialist role or a similar position
• Demonstrate knowledge and practical experience with general IT knowledge (infrastructure, networking, software), Microsoft Windows 11 OS, Microsoft Office 365 platform, Active Directory user management, phishing email analysis, and Microsoft Azure Portal
• Have experience in preparing IT documentation/FAQ
• Demonstrate a client-focused and service-oriented attitude
• Be open-minded and eager to learn new things
• Be a team player who willingly shares knowledge with others
• Be fluent in both English and Polish

Optional

• Experience with Service Now is a plus

Your responsibilities

• Providing 1st level support to end-users, ensuring requirements are fully met according to best practices and processes within KMD
• Acting as the single point of contact for all support tickets coming via different communication channels i.e. calls, portals
• Handling tickets according to ITIL methodology
• Cooperating with other internal support groups