Requirements

Expected technologies

Windows OS

O365

Active Directory

Our requirements

• Previous experience in IT support (L1 or L2); L2 experience is a strong advantage.
• Solid technical understanding of Windows OS, Active Directory, Office 365, and basic troubleshooting.
• Ability to diagnose more advanced issues involving hardware, infrastructure, and networks.
• Strong communication skills in Polish and English.
• Problem-solving mindset and ability to work independently on-site.
• Full-time on-site availability in Ropczyce.

Your responsibilities

• Provide day-to-day technical support to on-site users.
• Troubleshoot hardware and software issues (Windows, PCs, printers, O365).
• Handle user account management (password resets, access requests, AD).
• Log, track, and update support tickets in the system.
• Resolve basic network and infrastructure issues.
• Install, configure, and maintain IT equipment (workstations, Wi-Fi, printers).
• Collaborate with L2/L3 teams for escalations and follow technical procedures.
• Ensure IT services meet operational standards and support manufacturing continuity.