At least 5 years of hands-on experience with ServiceNow, including a minimum of 2 years in a technical architecture/design domain, Deep understanding of ServiceNow capabilities, solutions, and implementation methodologies, Strong organizational and communication skills with the ability to manage complex information effectively, Solid knowledge of the ITIL framework and service management concepts, Experience in scripting, workflow configuration, and integration design, Fluent in English, both written and spoken, Proactive, self-driven approach with a continuous learning mindset, Residing in Poland required