Ability to rapidly assimilate and process complex information streams and adapt according to rapidly changing circumstances, Ability to influence the tasks needed to resolve high priority incidents, Knowledge and utilization of ITSM, SNOW and other CapGemini tools used to, Detailed ITIL awareness, ITIL Certification would be an advantage, Ability to facilitate and coordinate technical Major Incident Restoration Team Meetings, Ability to manage, track and coordinate Major Incident recovery activities across multiple support client data, Knowledge of Problem Management, Incident, Management, and Change Management, Strong interpersonal and communication skills., Analytical thinker with strong leadership skills., Ownership mentality., Ability to work under pressure.

access to courses e.g. Excel, VBA, RPA, Customer Care, unlimited access to Udemy Business, free chat/call with a therapist, sharing the costs of sports activities, private medical care, life insurance, no dress code, parking space for employees, extra social benefits, redeployment package, employee referral program, charity initiatives