The dedicated Service Desk provides support in Italian and English. Agents are responsible for handling all incoming contacts.Your responsibilities:performing 1st support line diagnosis and resolution of technical problems,forwarding requests to other departments if no other solution is possible,ensuring the quality of communication,registering and analyzing reports,suggesting improvements and optimizations. Our requirements:fluency in Italian and English.high-level communication skills,basic computer user knowledge (e.g. Microsoft Office, PCs hardware construction)team-oriented attitude. What can you expect from us?At Fujitsu, we’re committed to supporting our employees in every aspect of their professional and personal lives. Here’s what we offer:Health and well-beingPrivate medical care.Group life insurance.24/7 Employee Support Program.Flexibility at workWork from modern offices with parking or from home.Workation.Time to recharge2 paid “happy hours” per month, adding up to 3 extra days off annually.An additional day off after using your holiday entitlement.Holiday allowance.Perks and benefitsMyBenefit cafeteria.Sport cards.Growth opportunitiesFree e-learning platforms.Shared costs for professional training and certifications.Making an impactResponsible business initiatives.Employee referral program.Why Fujitsu?We combine innovation with purpose, empowering you to bring your whole self to work. Join us and help shape a future where technology improves lives.Ready to start your journey?Click “apply” and take the first step toward a career that’s as inspiring as it is rewarding. Based on Article 24(6) of the Act of 14 June 2024 on the Protection of Whistleblowers (Journal of Laws of 2024, item 928), the employer provides information on the internal reporting procedure in force at Fujitsu Technology Solutions Sp. z o.o. The procedure is available at the following link: Internal-reporting-procedure.pdf Procedura-zgłoszeń-wewnętrznych.pdf