Practical experience with ServiceNow platform implementations across Finance, Procurement, HR, and IT, including user adoption and communication strategies., Strong background in analyzing business needs, managing ServiceNow requirements, and collaborating with IT and development teams to deliver outcomes., Proven ability to lead large-scale, global projects and drive change management initiatives in complex organizational environments., Experience with Agile methodologies, process mapping/design, and leading cross-functional teams as a Business Lead., Excellent interpersonal, communication, and problem-solving skills, with the ability to build trust and influence senior stakeholders., Proficiency in business English is essential for effective cross-country collaboration., Experience with DevOps environments, ITIL certification will be an asset