very good spoken and written Business English, university degree in IT or Business Information Management or equivalent qualification, outstanding ability and experience in developing and implementing ITSM/ITIL and ITOM processes and solutions, with a deep process/functional and technical understanding of the CMDB and CSDM, ServiceNow Certifications for system administrator and Certified Implementation Specialist for ITSM and core ITOM applications, experience in IT Infrastructure Operations and Asset Management, preferably in a large enterprise environment (network, server, data center, cloud), minimum 5 years of practical experience as ServiceNow Developer and minimum 2 years practical experience with ServiceNow Discovery, deep analytical skills with proven experience in SNOW CMDB troubleshooting and root cause analysis, advanced experience with web technologies (XML, HTML, JavaScript, Web Services, etc.), excellent interpersonal skills combined with practice establishing and maintaining credibility as a ServiceNow expert, ITIL Foundation (minimum) or even better ITIL Expert Certifications, experience soliciting and documenting requirements and evolving these requirements into successful solutions

sharing the costs of sports activities, private medical care, sharing the costs of foreign language classes, sharing the costs of professional training & courses, life insurance, remote work opportunities, integration events, employee referral program, charity initiatives