Overall Job Purpose: 

As an Online Advertising Specialist, you will play a crucial role in delivering high-quality customer service through various channels, including phone, chat, and email for our high-profile Client, who specializes in internet-based searching and video-sharing platforms.

Your primary responsibilities will include resolving customer inquiries, troubleshooting issues, and ensuring customer satisfaction. To excel in this role, you will need to demonstrate proactive problem-solving skills and continuously strive to meet and exceed performance targets.

This role operates in a dynamic and fast-paced customer service environment, involving online interactions with customers. You will work closely with a team and receive ongoing training and support to excel in your responsibilities.

Duties and Responsibilities: 

• Provide high-quality online customer service via phone, chat, and email.
• Deliver efficient troubleshooting and query resolution.
• Identify, qualify, and overcome customer objections.
• Meet deadlines in a fast-paced environment.
• Manage and exceed multiple performance-related targets.
• Participate in ongoing product training and process upskilling.
• Research and develop knowledge of Google Ads and related products.
• Use initiative to identify trends and/or process improvements.
• Being adherent and flexible to internal processes and procedures.
• Being open-minded and willing to accept feedback, whether positive or constructive.
• Demonstrate exceptional proactiveness, seamlessly collaborate with team members, and take full ownership of tasks to drive efficient and successful outcomes.
• Collaborate with the direct manager to resolve customer escalations within the agreed timeline.

Requirements: 

• C1 and higher Romanian level, both: written and verbal, are essential.
• B2 English level, both: written and verbal.
• Experience in a fast-paced environment.
• High school diploma or equivalent.
• Strong communicator and active listener.

Desirable:

• Post-graduate or Bachelor's degree is preferred.​
• Proficiency in gSuite.
• Experience within a BPO environment.
• Experience in the sales or customer service industry.

Competencies that will definitely help you in the role:

• Understanding the role.
• Initiative.
• Solution & results-oriented.
• Collaboration & teamwork
• Organizational commitment.
• Resilience & adaptability.
• Client & customer focus.
• Interpersonal skills.

We Offer: ​​

• Employment contract.
• Hybrid work from Kraków (2 days in office​ per week)- we will provide all the equipment necessary for work from home.​
• Salary range: 5000-7000 PLN gross/month.
• MyBenefit (including Multisport, private LUX MED Medical Care).
• Refer a Friend Program with additional financial bonuses.​
• Relocation support - if you are moving to Poland from another country or from another city in Poland to Kraków (more than 100 km).​
• Attractive offer to join Unum Corporate Life Insurance.
• Wellness Feel Good program.
• Career & personal development.
• Free access to the language learning platform.

 Join us and apply today!