Zadania: Serve as a trusted guide and digital companion for our customers in digital space Handle both telephone and written inquiries, primarily in German (approx. 5% in English) related to credit card Active listening Order processing in the general call hotline for private customers Good needs assessment Assistance with telephone banking ID and T-PIN & setting up the Postbank app Recording phishing cases Responding to general questions about credit card products, self-services and mobile/web apps Supporting customer authentication to carry out actions such as: card activation, blocking/unblocking and cancellations; transaction inquiries and dispute submissions; ordering replacement cards, statements and PIN letters Managing card limits and processing product changes Updating contact information, including 3D secure mobile numbers Supporting online and telephone banking services Recording complaints and initiating goodwill refunds Stick to regulations and processes

Protect our clients' sensitive data

Wymagania: Fluent in German (minimum C1 level) Very good command of English (minimum B2 level) Excellent communication and interpersonal skills Strong ability to assess customer needs and provide tailored solutions High level of flexibility and adaptability to evolving topics A customer-focused mindset with the ability to remain calm and empathetic in various situations Good computer skills Good verbal communication skills Mile widziane:Sales orientation is a plus, as cross-selling and upselling may become part of the role over timeOferujemy: A dynamic, international work environment in one of the world's leading customer experience companies Comprehensive training and onboarding, so you feel confident from day one Work at home (100% remote from Poland) IT devices Opportunities for professional development (Concentrix Academy and mentoring programs for the future Team Leaders and Operational Managers) Private medical healthcare Life insurance Multisport card or MyBenefit vouchers Language classes Refer a Friend and Earn - bonuses for the friends' recommendations An access to the e-learning platforms: LinkedIn Learning, Concentrix University Flexible working schedule with additional compensation for night shifts A diverse and inclusive culture that values your ideas and individuality Well-being programs, team events and employee engagement activities