Responsibilities:                       Own and manage the team backlog, as well as a long term roadmap of service improvements, ensuring both are prioritized, refined, and aligned with program-level objectivesAct as the primary interface between business stakeholders, operations, and delivery teams, always stay available in relevant communication channelsSet service metrics to adjust to contractual obligations as well as the program strategy, collect  and present data, plan remediation actions in case of identified challengesParticipate actively in SAFe ceremonies, including PI Planning, backlog refinement, sprint planning, reviews, and retrospectives. Represent the team's best interest to the Program LeadershipCollaborate closely with Product Management, Release Train Engineer (RTE), System Architects, and other Product Owners within the Agile Release Train (ART). Main point of contact for the Product and Service Manager on the client's sideEnsure operational improvements, stability, and compliance needs are effectively balanced with delivery of new capabilities, in a SAFe adapted operational structureSupport continuous improvement by leveraging metrics, feedback, and operational insights. Shape the service channels and ticketing setup in Jira and ServiceNowRepresent the customer and end-user perspective while ensring enterprise standards and governance are metRequirements:Service background in an enterprise environment, at least 2 years in leadership roles in OperationsExperience in working with dispersed and remote project/service teams.4+ years managing development teams in international, multicultural environments ( (medium to large projects) ITIL Foundation certification is a must, (PSM I/II/III or equivalent) or at least one scaled certification (SAFe 4, LeSS Practitioner) English proficiency at C1/C2 levelSAFe exposure is nice to have but not strictly requiredWe’ll be a great match if you:Are up for a challenge to shape the Operations structure in a large program, in accordance with SAFe best practicesHave strong consulting and negotiation skills, client-oriented mindsetAre proactive, take ownership of your work, and build trust within your team Enjoy collaboration, sharing knowledge, and working toward common goals  Demonstrate flexibility and adapt easily to different working styles and prioritiesShow commitment to quality and continuously look for ways to improveWe offer:Participation in interesting and challenging projects  Flexible working hours  A great, non-corporate atmosphere  Stable employment conditions (contract of employment or B2B contract)  Opportunity to develop your career  Benefits package  Work model: remote or hybrid (2 days per week from the office) We reserve the right to contact the selected candidates.