Foundever™ is a global leader in the Customer Experience (CX) industry. We are expanding our remote support team in Poland and looking for candidates who are fluent in Armenian and English.

If you want to work in an international environment and develop professionally while supporting customers in a meaningful way — this role is for you.

Customer Support Specialist (Armenian + English)

REMOTE WORK

Responsibilities:

• Providing customer support in Armenian and English
• Supporting customers via email and phone
• Assisting with troubleshooting medical devices related to diabetes care
• Handling complaints, returns and equipment replacements according to company procedures
• Updating customer information and maintaining accurate records in internal systems

Requirements:

• Armenian: C1/C2
• English: B2+ (daily communication, internal training)
• Customer service experience is welcome but not required — full training provided
• Good computer skills and ability to learn new systems
• Strong communication skills, empathy, responsibility and good organization

Nice to have:

• Attention to detail
• Independence and problem-solving ability
• Interest in medical/health products

What you’ll gain by joining Foundever:

• Employment contract or Contract of mandate (ideal for students)
• Base salary + monthly performance bonuses
• Fully remote work from anywhere in Poland
• Benefits such as:
  • Multisport Plus
  • Co-financing for glasses and paid leave
  • Gift vouchers and employee referral program
  • Internal well-being program (Everbetter)
• International environment, strong onboarding and professional development opportunities

Why join us?

At Foundever, we believe that great customer service starts with happy employees. We provide you with space to grow, job stability, and a team where you’ll truly enjoy working.

Take the next step in your career – join our project and help us create exceptional customer experiences together!

When applying please enclose the below statement: "Hereby I voluntarily agree to the processing of personal data contained in my CV by Foundever for the purpose of the recruitment process in accordance with the Act of August 29, 1997 on the Protection of Personal Data (Journal of Laws of 2002 No. 101 , pos. 926 as amended).”

Application submission signifies the applicant's agreement to process the personal data contained in the application for the purposes necessary for the recruitment process in accordance with Foundever privacy policy.