One of the world's leading customer experience companies.

Customer Support Specialist with German – Banking Service

Miejsce pracy: Katowice

Job description:

• Serve as a trusted guide and digital companion for our customers in digital space
• Handle both telephone and written inquiries, primarily in German (approx. 5% in English) related to credit card
• Active listening
• Order processing in the general call hotline for private customers
• Good needs assessment
• Assistance with telephone banking ID and T-PIN & setting up the Postbank app
• Recording phishing cases
• Responding to general questions about credit card products, self-services and mobile/web apps
• Supporting customer authentication to carry out actions such as: card activation, blocking/unblocking and cancellations; transaction inquiries and dispute submissions; ordering replacement cards, statements and PIN letters
• Managing card limits and processing product changes
• Updating contact information, including 3D secure mobile numbers
• Supporting online and telephone banking services
• Recording complaints and initiating goodwill refunds
• Stick to regulations and processes
• Protect our clients' sensitive data

Requirements:

• Fluent in German (minimum C1 level)
• Very good command of English (minimum B2 level)
• Excellent communication and interpersonal skills
• Strong ability to assess customer needs and provide tailored solutions
• High level of flexibility and adaptability to evolving topics
• A customer-focused mindset with the ability to remain calm and empathetic in various situations
• Good computer skills
• Good verbal communication skills
• Product information
• Receiving payment orders
• Answering customer questions in initial contact regarding the entire Retail service

Nice to have:

• Sales orientation is a plus, as cross-selling and upselling may become part of the role over time

We offer:

• A dynamic, international work environment in one of the world's leading customer experience companies
• Comprehensive training and onboarding, so you feel confident from day one
• Work at home (100% remote from Poland)
• IT devices
• Opportunities for professional development (Concentrix Academy and mentoring programs for the future Team Leaders and Operational Managers)
• Private medical healthcare
• Life insurance
• Multisport card or MyBenefit vouchers
• Language classes
• Refer a Friend and Earn - bonuses for the friends' recommendations
• An access to the e-learning platforms: LinkedIn Learning, Concentrix University
• Flexible working schedule with additional compensation for night shifts
• A diverse and inclusive culture that values your ideas and individuality
• Well-being programs, team events and employee engagement activities

Prosimy o dopisanie klauzuli: Wyrażam zgodę na przetwarzanie moich danych osobowych dla potrzeb niezbędnych w procesie rekrutacji.