Customer Support Specialist with German – Customer Support Rockstar

Location: Gdańsk (on-site)

Company: Foundever

Pay rate: 49 PLN/hour (gross)

Bonus: up to 8,500 PLN

If you speak German fluently, enjoy working with people, and want to join one of the most recognized brands in the travel industry – this opportunity is for you!

At Foundever, you will:

• Communicate daily (by phone and email) with customers from the German market,
• Support clients with travel- and booking-related inquiries,
• Ensure every customer ends the conversation with a smile,
• Work with a friendly, supportive team that truly loves what they do,
• Have a real impact on how customer service looks for one of the most famous travel brands.

Our requirements:

• We’re not looking for perfection – we’re looking for great people to work with.

We’re looking for you if you:

• Speak German fluently (C1 level),
• Have a good command of English (B2 level),
• Are comfortable using a computer and MS Office,
• Have empathy, professionalism, and a proactive attitude,
• Want to grow – with us, you really can (92% of our managers started in this position!).

What you’ll gain by joining Foundever:

• Attractive financial bonuses:
  • 5% monthly bonus for meeting performance goals,
  • PLN 3,000 attendance bonus,
  • PLN 5,500 relocation bonus,
  • After one year – €150 Airbnb travel voucher!
• Development from day one: training, e-learning platforms, and real career growth opportunities,
• A benefits package that really works: Multisport card, private medical care, eyewear allowance, gifts for children, vacation subsidies,
• Modern office in Gdańsk: great coffee and even better atmosphere,
• Wellbeing programs: we care about mental health and work-life balance.

Why join us?

At Foundever, we believe that great customer service starts with happy employees. We provide you with space to grow, job stability, and a team where you’ll truly enjoy working.

Take the next step in your career – join our project and help us create exceptional customer experiences together!

When applying please enclose the below statement: "Hereby I voluntarily agree to the processing of personal data contained in my CV by Foundever for the purpose of the recruitment process in accordance with the Act of August 29, 1997 on the Protection of Personal Data (Journal of Laws of 2002 No. 101 , pos. 926 as amended).”

Application submission signifies the applicant's agreement to process the personal data contained in the application for the purposes necessary for the recruitment process in accordance with Foundever privacy policy.