Core Responsibilities: Client Service Excellence: Analyze client agreements and implement improvements to enhance service delivery. Revenue Growth: Drive revenue through effective planning and budgeting. Team Leadership: Train and develop the team; manage performance and task assignments. Operational Management: Oversee operational reports and maintain high performance standards. Outbound Sales Campaign Management: Develop and manage outbound sales campaigns to drive sales growth and meet organizational targets. Client Relations: Build strong relationships with clients for better collaboration. Leadership Guidance: Ensure consistent policy application and address performance issues. Coaching: Conduct one-on-ones for performance reviews and development. Engagement: Create a positive work environment and resolve employee issues professionally. Cross-Function Collaboration: Work with other departments (training, HR, Quality, WFM, TA) to address issues and enhance performance. Client Success: Implement best practices and adjust staffing to exceed client expectations. Team Management: Lead a team of leaders effectively. Candidate Profile: Experience: + 1.5 years in a similar position and previous experience in a call center (outbound) preferred. Language skills: Polish (native) + English (B2) Technical skills: Experience in working with tools designed for outbound calls. Coaching & Improvement: Strong coaching skills and ability to enhance processes. Resilience & Communication: Work well under pressure and communicate effectively. Project Management: Ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment. Flexibility: Willingness to work a flexible schedule from out office in Lublin. Our benefits: Full-time employment contract. MyBenefit cafeteria (with possibility to have MultiSport card). Private medical care (Luxmed). Private life insurance on preferential terms. Access to e-learning platforms. Language classes. Employee Assistance Program (psychological, managerial, legal, and financial counselling). Great events, competitions and lotteries.