Join our dynamic team as an Operations Manager and lead the charge in delivering excellence across multiple European markets! If you're a strategic thinker with a passion for project management and leadership, this role is your opportunity to shine.🌟 Why You’ll Love This Role: Impactful Leadership: Coach and inspire a team of dedicated Team Leaders to exceed client expectations and achieve outstanding results. European Adventure: Manage and optimize operations across vibrant destinations including Poland, Austria, Germany, Switzerland, Czech Republic, Slovakia, Croatia, Romania, Hungary, Slovenia, and more to come. Innovative Projects: Drive efficiency and growth through meticulous project management, from data analysis to revenue forecasting. 🔑 Key Responsibilities: Client Excellence: Analyze Service Level Agreements and implement strategic plans to enhance client satisfaction. Financial Mastery: Boost revenue through effective management of billable/non-billable hours, forecasting, and budgeting. Team Empowerment: Select, train, and mentor staff, fostering a high-performance culture aligned with company values. Operational Management: Oversee attendance, client scorecards, and performance metrics, ensuring seamless operations. Relationship Building: Cultivate strong partnerships with client stakeholders and lead business reviews. Continuous Improvement: Collaborate with cross-functional teams to drive innovation and implement best practices. 👤 Candidate Profile: Experience: Proven experience in call center operations, preferably in international settings. Adaptability: Ability to work from our vibrant Katowice office. Leadership: Skilled in coaching, developing action plans, and providing impactful feedback. Analytical Thinking: Strong ability to analyze processes, prioritize tasks, and drive results under pressure. Communication: Exceptional verbal and written skills, with a knack for engaging presentations. Mentorship: Passionate about guiding and developing team members. Language Proficiency: English C1+; additional European language is a bonus.  What we offer Comprehensive benefits package, including access to MyBenefit system, private healthcare (Luxmed), and life insurance. Access to e-learning platforms. Employee Assistance Program (psychological, managerial, legal, and financial counselling). Free language classes. Interesting events, contests, lotteries, and much more. Stable full-time employment based on an employment contract. Work in a modern office at Global Office Park, right in the heart of Katowice.