Must have

• English (B2)
• German (B2)

Requirements description

We are looking for experienced team players to fill theposition of Support Engineer L1 / L2 and participate in our up-and-coming project for our client from the automotive industry.

Requirements

• min 2 years in L1/L2 production support or maintenance

• Practical diagnostics skills ( logs, troubleshooting, basic performance triage; familiarity with crash evidence).

• Experience working with SLAs and cross-team collaboration.

• DMS or Automotive experience; performance/stability hardening exposure (nice to have)

• German B2+ and English B2+.

• ITIL Incident/Problem/Change; structured documentation and knowledge management.

Your responsibilities

1. Provide L1/L2 production support
2. Coordinate escalations to L3 engineering for code-level fixes; own incident tracking, communication and closure.
3. Perform advanced triage: log analysis, API troubleshooting (HTTP/REST), configuration verification and SQL diagnostics.
4. Support releases/rollouts and production cutovers; ensure operational readiness (runbooks, checklists, verification steps).
5. Work in a shift model (08:00–18:00) with occasional weekend/on-call support during rollouts/releases.