Must have

• iGaming

• REST API

• SQL

• Linux

• Docker

• Scripting language

• English (C1)

Nice to have

• AWS

• Git

• CI/CD

Requirements description

• 3+ years of experience in a technical support or similar role.
• Experience in the iGaming industry.
• Strong understanding of REST APIs — how they work, how to debug them, and how to support partners during integrations.
• Hands-on experience with Linux, Docker and containerized environments.
• Ability to analyzelogs, incidents and alerts , identify patterns and determine the root cause of issues.
• Basic proficiency in SQL and at least one scripting language (Python, Bash, or similar).
• Familiarity with monitoring and observability tools (logs, metrics, dashboards, alerting).
• Fluent English (written and spoken), as it’s required for daily communication.

Offer description

Our client is a fast-growing technology company operating in the global iGaming ecosystem. They build the backend infrastructure, platforms and tools that power modern online gaming - helping operators and game studios launch, scale and run their products efficiently. Their solutions include a modular Remote Game Server, multiplayer technology, and ready-to-brand game engines, all designed for high performance, quick integrations and regulated markets.

We’re now looking for a Techncial Support Engineer who can operate at the intersection of technology and operations - a person who understands APIs, logs, production systems and integrations, and enjoys solving complex technical issues for external partners. This role is key to ensuring smooth launches, stable environments and a great technical experience for clients.

Your responsibilities

1. Provide technical support to external partners and internal teams, ensuring smooth integrations and stable operations.
2. Troubleshoot issues across APIs, backend services, logs and system performance to identify root causes and drive resolution.
3. Monitor production environments, react to alerts and proactively address incidents before they impact clients.
4. Collaborate closely with engineering to escalate complex issues, share insights and improve product reliability.
5. Guide partners through integration steps, technical requirements and best practices for using the platform.
6. Maintain clear documentation of issues, solutions and processes to support continuous improvement.

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