1 year of customer support experience in the IT sphere, Familiarity with Ticketing Systems: experience using ticketing system like Freshdesk, Zendesk or Jira/Confluence to report and manage/document internal information., Advanced level of English, Good communication skills and ability to convey complex information effectively, Being accurate in details, Being capable of answering questions, Proven ability to investigate and troubleshoot technical issues, Practical experience with Microsoft 365, Working experience with Enterprise customers, Knowledge of the Polish language, at least on the B2 level