Transaction Processing Client Service Agent

Kraków

Job Description

Transaction Processing Client Services is at the heart of the services offered by Euroclear. Our mission is to facilitate and support the smooth and timely exchange of securities on the secondary markets between Euroclear Bank's clients and their counterparties inside and outside Euroclear Bank.

On this position you will be responsible for:

• Supporting clients of our operational divisions, concentrating on a specific aspect of the business: transaction processing.  You may also lead or contribute to projects or initiatives in the areas of operational efficiency, risk, quality, regulatory and strategy.

Role Overview:

• Respond independently to client inquiries within your area of expertise.
• Act as a central contact point for key clients and maintain basic knowledge of their business.
• Participate in client visits and contribute to presentations.
• Escalate client requests and propose alternatives when needed.
• Coach newcomers on phone and written communication, including email approvals.
• Identify and raise service or quality issues; contribute to problem-solving and process improvements.
• Assist in reviewing procedures and preparing for client meetings.
• Support small initiatives related to service quality, efficiency, and analysis.

Requirements:

• Analytical skills to research and extract relevant information.
• Ability to operate across multiple systems efficiently.
• Strong client-oriented approach – understanding client needs and providing tailored solutions.
• Understanding of multiple processes and ability to navigate complex workflows.
• Fast learner with strong adaptability.
• English proficiency: C1/C2 level.
• Experience working in an international environment.

About Us

Why join us

Embark on your new adventure at Euroclear, and work at the heart of the global capital markets. We connect over 2,000 financial institutions across the globe. As an open and resilient infrastructure, we contribute to the stability of the financial markets. We help clients cut through complexity, lower costs, and mitigate risks of financial transactions. At Euroclear, we have the clear ambition to use our key role to facilitate and accelerate a sustainable global financial system.

What We Offer:

• Work closely with inspiring, supportive and engaged colleagues from more than 80 different countries.
• Practice your talents in a highly professional international environment.
• Join a learning and development environment with an emphasis on knowledge sharing and training.
• Competitive salary and comprehensive benefits.

New ways of working

Find your own optimal balance within our hybrid working model, where you can connect at the office and also benefit from remote working.

Great Place to Work for All

We are committed to creating an inclusive culture that celebrates diversity and strives to be a Great Place to Work for All. All qualified applicants will be considered for employment, regardless of any aspect that makes them unique (including race, religion, national origin, gender, sexual orientation, age, marital status, pregnancy, disability, ...). If you need any specific accommodation due to disability or any other reason, you can let the recruiter know during your application process.

About the Team

The Client Services team is Responsible for delivering cash or securities operations servicing clients. May concentrate on a specific aspect of the business ( transaction processing, asset servicing, collateral, funds, banking , reconciliation, investigations ...). May also lead or contribute to projects or initiatives in the areas of operational efficiency, risk, quality, regulatory and strategy.