Tasks Act as the primary interface between the governance/business team and technical teams Conduct in-depth data analysis to support decision-making and project execution Collaborate with stakeholders to gather and define business requirements Ensure alignment between business needs and technical solutions Support the implementation and optimization of ServiceNow CMDB and ITOM processes Requirements Proven experience as a Business Analyst in large-scale, multinational environments Strong understanding of ServiceNow CMDB and ITOM Excellent data analysis skills and the ability to derive insights from complex datasets Exceptional communication skills, with the ability to engage effectively with diverse stakeholder groups and senior management Proactive, detail-oriented, and capable of working independently in a remote setup Offer MultiSport Plus Group insurance Medicover Premium e-learning platform