We’re looking for a support consultant to join our Wrocław team.You should understand customer service processes, feel comfortable with technical topics and tools, and ideally have experience as a process consultant or supporter. To effectively support our cloud solutions, it’s essential to be curious, hands-on, and open to learning cloud technologies such as SAP BTP. If that sounds like you, we’d love to hear from you!Responsibilities and tasks Gaining a functional understanding of applications (including system landscape, process flows and integrations)  Deployment & support of cloud solutions developed by proaxia Exploring the issues and diagnosing the problems Regular application monitoring, data analysis and reporting Creating solutions for clients’ needs 2nd and 3rd Level Support for our clients across different countries Your daily routine will include working with our cloud-based customer service solutions integrated with SAP, overcoming obstacles,collaborating with our consulting, solution and development teams, and supporting clients in resolving various incidents.Our offer Opportunity to build unique skills and gain hands-on experience in the SAP ecosystem Challenging and interesting work in an international environment - You will be working with industry experts  Learning on the go–no pressure to know everything up front; we’ll help you ramp up Hybrid workplace  Possibility to attend dedicated language course MyBenefit cafeteria platform Life insurance & private medical care Beyond daily tasks, you'll be part of a collaborative team that shares knowledge and tackles challenges together — and of course, you're invited to our team events, office parties, and trips.Your profile Business background and not afraid to get hands-on with technical stuff Understanding of service processes (e.g. case management, service orders, field service, spare parts, installed base and equipment management), regardless of the system used Eager to explore and learn new systems and workflows Open mind and focus on excellent customer service Ability to understand web technologies (e.g. HTTP, Cloud Foundry, REST / ODATA, SAP Fiori / UI5, etc.) and to use tools like Chrome DevTools when needed Understanding of service processes (e.g. case management, service orders, field service, spare parts, installed base and equipment management), regardless of the system used Solid soft skills: open to learning, communicative, proactive, comfortable asking questions, and able to collaborate effectively with consulting, development teams and clients Accuracy and attention to details Fluent in English & Polish, spoken and written Communicative German Knowledge/ experience in IT 

Experience with any of SAP systems is an additional asset:

SAP Business Technology Platform (BTP) S/4HANA Service or SAP ECC CS / PM SAP Field Service Management (FSM) SAP Sales & Service Cloud or SAP Cloud for Customer