Start Date: ASAP / Within 1 Month / FlexibleWork Model: Hybrid (2 days per week, offices in: Cracow, Katowice, Wrocław, Poznań, Opole, Warsaw, Lublin i GdańskContract Type: B2B We are looking for a professional to join a global team focused on consulting, technology services, and digital transformation. The role involves supporting organizations in their transformation journeys, driving efficiency, effectiveness, and competitiveness in Finance and related functions.Responsibilities Transform query-related processes across IT, HR, and Finance within BPO/GBS/SSC environments Recommend “To Be” Connect to Resolve models aligned with global best practices Define technology setup guidelines to support the transformed C2R model for specific service lines Prepare user stories and use cases to capture system adjustment requirements

Develop process maps for C2R, including roles and responsibilities (RACI), SLAs, and KPIs

Expectations Practical knowledge of ServiceNow platform in areas such as Finance and Control, Customer Service, Vendor Management, Communication, Sourcing and Procurement, Audit Risk and Compliance, HR, and IT Strong understanding of Connect to Resolve / Query to Resolve processes Experience in analyzing business needs and managing ServiceNow requirements Ability to collaborate with IT, developers, and operations teams to deliver agreed outcomes in ServiceNow

Understanding of various Service Delivery Models (GBS, SSC, BPO, hybrid, BOT) and general process knowledge (AP/AR/GL/MDM)

What We Offer Medicover healthcare package Multisport card Access to an e-learning platform Group life insurance