Company DescriptionRITS Software House, part of the RITS Group, is an IT company specializing in software development, delivering top-quality services dedicated to both the Polish and international markets. Our company is among the fastest-growing technology firms. The values we uphold are innovation, professionalism, and commitment to delivering the highest-quality solutions.Job DescriptionWe are seeking a Senior Production App Support to join our team, working on our client's trading platform.Role DescriptionPivotal role that supports the Institutional Fixed Income Electronic Trading Platform within Technical Operations to ensure that clients, dealers and internal Tradeweb teams have a seamless one touch customer experience. Working as part of a global team the team in London are exposed to incidents and problems that could be raised in Tokyo, London and the US. The role gives you the opportunity to be part of a dynamic high performing team and also to be in the forefront of cutting-edge electronic trading technology.Responsibilities: Ensure high levels of availability in the production and UAT environments by proactively identifying and resolving issues raised in a timely manner  Strong problem-solving skills with the ability to dive deep into analysing application logs as well as the code base to provide root cause analysis of problems and workarounds.  Ability to take ownership and become subject matter experts in various parts of the system.  Strong multi-tasking and time management skills  Liaise with multiple internal teams and occasionally external clients by building strong working relationships   Champion automation of repetitive tasks as well as identifying potential areas of automation/process improvement  Application monitoring using ELK, PagerDuty and other internal monitoring tools  Proactively assign, manage and prioritize relevant support tickets on the ticketing queue using ServiceNow  Configuration management in UAT/production environments  Support Project Go lives working as a liaison between the product and technology teams from a technical perspective  Support internal technology teams with application checkouts during hardware upgrades for production services.  Strong attention to detail  Proactively document any knowledge on confluence gained in the role to allow smooth onboarding of 1st line as well other support team members  Work through Annual Disaster Recovery testing and BCP planning  In this role you will be required to work to a flexible work schedule which also includes weekend and evening duties  Requirements: Bachelors in a computing degree or engineering degree  7+ years’ experience   Experience of working in a high pressure environment preferably Front office application support and deliver to tight deadlines  Excellent problem solving, planning and analytical skills.  Extensive experience of managing client queries and problems  Experience of working on a n-tier architecture and complex systems  Strong communications skills with a demonstrable ability to interact and influence at all levels within the organization  Experience in C++ Strong experience working with relational and non-relational databases. Querying, scripting experience with SQL server 2012 and MongoDB preferred.  Experience with ELK, Docker and Portainer, Grafana is beneficial  Good working knowledge of the Microsoft Windows Server  Good working knowledge of Network elements related to the web such as web proxies, https, etc  Understanding of Infrastructure/Server components  Experience with production environment deployments intraday or COB  Experience of managing, owning and delivering high quality projects to objectives and within time scales  Good working knowledge of application integration ,testing and working with APIs  Excellent documentation skills  Flexible and adaptable to changing priorities  Hands-on approach with ability to deliver to commitments   Strong customer service focus with a desire to deliver a high quality service Offer details: long-term cooperation 100% remote B2B contract rate up to 45-60 USD/h net Don't hesitate and apply now!