In Cyclad we work with top international IT companies in order to boost their potential in delivering outstanding, cutting edge technologies that shape the world of the future. Our customer is the leader in consulting, technology services and digital transformation.IT Support Specialist with German (Junior)Project information:Location: Kraków, Katowice, Lublin, Opole -> hybrid model of working in one the locations (40% in the office)Working hours: Mon-Fr, 8 hours (shifts between 7:00 - 18:00)Type of project: IT Support/Service DeskType of employment: long-term contract of employmentLanguages: German & English Responsibilities:Providing daily support to German-speaking customersResponding to customers' queries and solving technical issuesManaging ticketing systemPerforming troubleshooting activites (hardware, software, system)Requirements:Very good knowledge of German & English (B2/C1 levels)Problem solving skills and attention to detailFirst IT support/helpdesk working experience (nice to have but it's not required)We offer:Full-time job agreement based on employment contractPrivate medical careLife insuranceMultisport cardAccess to several learning platforms