We’re looking for a Junior End User Computing (EUC) / Desktop Support Engineer to join our IT team and provide first-line technical support to our users. This is an entry-level role, ideal for someone starting their IT career who has a solid foundation in IT, a strong willingness to learn, and great customer service skills.

You’ll be supporting laptops, desktops, peripherals, and users day-to-day, while gaining exposure to modern endpoint management tools and enterprise IT environments. Training will be provided, and enthusiasm, curiosity, and a proactive attitude are far more important to us than deep prior experience.

*This will be a 6 month contract with the possibility for extension*

Key Responsibilities

• Provide first-line support via helpdesk tickets, email, chat, or in person
• Troubleshoot laptop and desktop issues (hardware, software, and peripherals)
• Assist users with Windows and/or macOS related issues
• Support and troubleshoot printers and other office hardware
• Patch and manage network cables and basic desk-side connectivity issues
• Assist with device setup, imaging, and onboarding/offboarding of users
• Escalate complex issues to senior engineers when required
• Maintain clear documentation and update tickets with accurate notes
• Follow IT processes and contribute to improving user experience

Exposure & Growth Opportunities

Depending on experience and interest, you may also:

• Assist with or gain exposure to SCCM and/or Microsoft Intune
• Work with endpoint management tools and modern EUC environments
• Learn about device security, patching, and asset management
• Support both Windows and Mac fleets
• Gain exposure to Jamf (experience is a bonus, not required)

Required Skills & Experience

• Basic knowledge of IT concepts (hardware, software, operating systems)
• Some hands-on experience with Windows and/or macOS
• Familiarity with troubleshooting common IT issues
• Strong communication skills and a customer-focused mindset
• Willingness to learn, ask questions, and take feedback
• A positive attitude and genuine enthusiasm for IT and technology.

We’re looking for someone who:

• Is enthusiastic and eager to learn
• Enjoys helping people and solving problems
• Wants to grow a career in EUC / IT support
• Takes pride in providing great user support

What We Offer

• On-the-job training and mentoring
• Exposure to modern EUC tools and environments
• A supportive team and clear growth path within IT.