At HEINEKEN Kraków (HEINEKEN Global Shared Services) our success comes directly from our great people. We are a growing team of business experts in finance, accounting, data and technology ready to „WOW” the world with our expertise, passion and pride to be GREEN. We act on our values of Passion for consumers & customers, Courage to dream & pioneer, Care for people & planet, Enjoyment of Life, always focused on being ourselves: inclusive, diverse, and open for new challenges. Your responsibilities would include:driving improvementsbeing customer oriented and using language skills to liaise with local customers and understands their pain pointsusing strong analytical and digital skills to create better insightsmanaging customer queries, solving and closing disputes, and performing root cause analysesmaintaining complete and up-to-date process documentationensuring process controls, policies and compliance are adhered to and suggesting improvements as appropriate. You are a good candidate if you have:German language on minimum C1 levelexperience related to Order to Cash/Customer Service area strong communication and problem solving skillsexperience with SAP and Excel systems would be an asset experience in multi-national environment. At HEINEKEN Kraków, we take integrity and ethical conduct seriously. If someone has concerns about a possible violation of legal regulations indicated in Polish Whistleblowing Act or our Code of Business Conduct, we encourage them to speak up. Cases can be reported to global team or locally (in line with the local HGSS Whistleblowing procedure) by selecting proper option in this tool or by communicating it on hotline.