In Cyclad we work with top international IT companies in order to boost their potential in delivering outstanding, cutting edge technologies that shape the world of the future. IT Support Specialist with FrenchProject information: Location: Katowice, Opole, Lublin - hybrid work model Working hours: Monday-Sunday (different shifts between 7:00 - 22:00, 7 or 8 hours per day) Languages: English & French Type of employment: long-term contract of employment Level: Mid Salary: 6000 - 6600 PLN gross  Responsibilities:  Act as the first point of contact for IT support requests Provide user support via phone, email and ticketing tools Resolve or escalate incidents according to procedures and SLAs Document solutions and follow up on tickets Handle high-priority incidents and user account management Collaborate with internal IT teams and key users Requirements: Fluent in French and English  Experience in IT support/service desk area Knowledge of operating systems and common business applications Strong communication, problem-solving and teamwork skills We offer: Full-time job agreement based on employment contract Private medical care Life insurance Multisport card Access to several learning platforms