Location: Provide 100% onsite IT support across three designated Wrocław sites, following a fixed weekly schedule (three days at the main site and one day each at two other sites)Schedule: Monday to Friday, 8 hours per dayStart Date: ASAP / within 1 month Responsibilities:  Execute time-critical support of industrial IT solutions Proactively troubleshoot and resolve technical issues and respond to incidents Install and configure client systems including hardware, software, applications, printers, and peripherals Install, configure, and support specialized barcode printers and handheld barcode scanning devices Support mobile devices (Android and iOS) Collaborate with global support teams to resolve infrastructure and end-user problems using all available resources Manage local infrastructure solutions under delegated authority from global operations Handle incident and request management in line with ITIL processes Maintain clear communication with end-users and set appropriate expectations Assist PC users in utilizing applications to solve business problems Document solutions for the knowledge base Participate in global projects impacting local operations Other duties as assigned by DPO and Manager  Requirements:  Mid-level experience with strong independence and responsibility English language proficiency Experience working with global support teams Knowledge of Windows 10/11 and ability to log into Windows Server Basic understanding of printers and mobile device support (Android, Apple) Familiarity with SCCM and Microsoft Active Directory environment Basic networking knowledge (LAN, Wi-Fi, cabling, device inventory) Strong analytical and problem-solving skills Ability to configure and install computers, mobile devices, printers, and scanners Good organizational and time management skills Proficiency in Microsoft Teams; familiarity with SharePoint and OneDrive Understanding of ITIL processes (incident, problem, change, request)  Nice to Have:  Office 365 experience Knowledge of GPO and advanced Active Directory concepts  What We Offer:  MultiSport Plus Group insurance Medicover Premium E-learning platform