About PubNubPubNub powers the world’s most engaging real-time experiences—chat, live updates, and interactive applications—for over 2,000 companies including Verizon, Autodesk, Zillow, and Dropbox. Our global data network processes trillions of messages each month with sub-100 ms latency across 15+ data centers. Backed by $130M in funding, we’re shaping the future of how the world connects.About the RoleThe Role We’re seeking an IT Support Engineer to support PubNub personnel and maintain our Katowice office infrastructure. You’ll work as part of a global IT team, follow documented processes, and help keep systems secure, reliable, and compliant. What You’ll Do Provide Tier 1 and 2 IT support for company personnelParticipate in an on-call rotation, performing initial alert checks and incident triageFollow documented runbooks and escalate issues as appropriateSupport macOS endpoints (primary) and basic Windows environmentsTroubleshoot connectivity (Wi-Fi, VPN, tethering) and remote desktopsAct as the primary IT contact for the Katowice officeMaintain local office infrastructure and on-site systemsManage devices using MDM; update policies and librariesMonitor and remediate endpoint security and compliance issuesProvision and deprovision accounts using established proceduresSupport defined compliance tasks and auditsMaintain clear and accurate IT documentationCollaborate with the global IT team and local vendorsProvide Polish-language support when neededWhat We’re Looking ForMandatory Requirements 3+ years of experience in IT support or IT operationsStrong macOS support experience; basic Windows knowledgeExperience with MDM and endpoint security toolsExperience participating in on-call or incident response rotationsComfortable working in a distributed, remote-first environmentStrong communication skills in English and PolishDetail-oriented and process-drivenNice to HaveGoogle Workspace administration experienceAWS foundational knowledge or certificationFamiliarity with IT ticketing and monitoring toolsExperience supporting small on-prem environmentsWhy PubNubRemote-first within Poland with global collaboration and an option to collaborate from our central Katowice office when useful.Clear ownership and well-defined processes Competitive compensation and benefits Opportunity to support a key and growing office locationCompetitive B2B compensation of PLN10,000-15,000 per month, based on experience and technical depth.Opportunity to support a key and growing office locationIf you are someone who thrives in a culture that values ownership, learning, and inclusion and work that directly shapes how developers around the world build real-time experiences—and how the future stays connected, then PubNub is the right place for you. PubNub is an Equal Employment Opportunity employer, committed to building a diverse and welcoming workplace.