As an Integration Associate at PatientIQ you will be a valued member of the team who is primarily focused on building out integrations with new customers into the PatientIQ platform, establishing long-term customer relationships, and enabling our customers to be successful on the PatientIQ platform. This position requires a candidate who can work collaboratively with cross-functional teams and is experienced with HL7 Integrations and API development, as well as familiarity with FHIR protocols.

Role Responsibilities

• Work closely with clients and partners to identify integration requirements and establish design solutions that meet those requirements
• Build, maintain, and test HL7 interfaces, RESTful APIs, and workflows that connect various healthcare systems and applications to PatientIQ
• Manage a portfolio of customer integrations into the PatientIQ platform, including designing technical interface logic, process documentation and reporting on integration KPIs
• Develop a trusted advisor relationship with customer technical project leads.
• Troubleshoot and resolve integration issues and provide technical support to customers regarding their integrations
• Establish post-implementation adoption activities to closely monitor the functionality of the integrations and quickly resolve issues
• Collaborate with Product and Engineering teams regarding customer feedback to shape our product roadmap regarding integrations
• Serve as a customer advocate in driving industry best practices and the evolution of PatientIQ product and platform functionality.

Requirements

IDEAL QUALIFICATIONS

• 3+ years' experience working in customer integrations and/or working on the frontlines in a customer-facing role
• Experience in healthcare, including knowledge of HL7 v2, SMART on FHIR, and Electronic Health Records
• Experience managing multiple complex integration projects
• Excellent written and oral communication skills
• Strong analytical and reasoning skills
• Experience working with various EHR vendors (Epic, Cerner, Athena, ModMed, etc.)
• Demonstrated self-directed ability to manage simultaneous, complex engagements with minimal supervision
• Skilled in advising customers in product best practices and optimal technical solutions
• BA/BS degree required, ideally in Computer Science, Mathematics, or other quantitative fields.

NICE TO HAVES

• Experience with data ingestion (web scrapes, S3/FTP sync, bespoke processes), transformations (Python, Perl) and interfaces (API, schema design, events, etc.)
• Experience with design, development, and deployment of data pipelines.
• Basic understanding of SQL and interacting with production software databases

Benefits

WHY WORK HERE

• Great Benefits - top-notch health, dental and vision insurance. Additional perks available including 401K
• We are Mission Driven - our team is motivated to solve complex problems, drive medicine forward, and ultimately improve patient outcomes
• True Idea Meritocracy - great ideas win out. We encourage all team members to challenge the status quo because our mission demands this
• Flexible Time Off - we trust you to take the time you need when you feel it is appropriate, given your workload and responsibilities. No need to track it or save up
• World-Class Team - we're at the top of our industry because of our employees. They're the best investment we can make, and we never forget that
• Fast Growing - we are building the largest platform for healthcare providers, industry partners, researchers, and others to collaborate on the mission to improve patient outcomes