Senior ServiceNow Analyst

Position Overview

We are seeking a Senior ServiceNow Analyst with a strong business analysis background to collaborate closely with developers and business stakeholders. This is a functional/business-facing role—ideal for professionals skilled in process mapping, requirements gathering, and driving ServiceNow solutions without hands-on coding responsibilities.

The successful candidate will contribute to both a greenfield ServiceNow implementation and support an existing heavily customized legacy instance.

Location: Reston, Virginia (Hybrid – 2 days onsite per week)

Employment Type: Full-Time

Eligibility: U.S. Citizens and Green Card Holders only

Interview Mode: Video + In-Person

Key Responsibilities

• Act as a liaison between business teams and ServiceNow developers to define, document, and implement effective solutions.

• Gather requirements, analyze workflows, and document processes for various ServiceNow modules.

• Collaborate with cross-functional teams to ensure solutions align with business objectives.

• Support and optimize Software Asset Management (SAM), Hardware Asset Management (HAM), and IT Asset Management (ITAM).

• Contribute to the setup and success of the greenfield ServiceNow implementation.

• Ensure compliance with SOX controls and IT governance best practices.

• Facilitate meetings, communicate technical concepts clearly to non-technical users, and manage expectations.

Required Qualifications

• 8+ years of IT experience (or 6+ with a Master’s degree) with strong ServiceNow expertise as a Business Analyst.

• Deep knowledge of ServiceNow modules: SAM, HAM, ITAM (best practices for both on-prem and SaaS).

• Excellent communication and interpersonal skills to collaborate with technical and non-technical teams.

• Prior experience working in a SOX-compliant environment preferred.

• Exposure to ITOM modules is a plus.

• Must be local to Reston, VA, or willing to relocate before joining (onsite 2 days/week – Wed/Thu).

• Must NOT have federal/public sector background experience.

Educational Qualification

• Bachelor’s degree in Information Technology, Computer Science, or a related field (Master’s preferred).