Responsibilities:

● Build lasting, trusted relationships with customers through open and engaging communication

● Deliver accurate, complete, and timely responses to customer inquiries via outbound calls and emails, escalating when necessary

● Manage customer complaints by identifying effective solutions and resolving issues within defined timeframes

● Maintain high-quality service by following established standards and guidelines

● Drive continuous improvement by identifying and recommending process enhancements

● Collaborate closely with other departments to ensure seamless issue resolution

● Handle complex payment-related cases with attention to detail and efficiency

Requirements:

● 1-2 years of experience in a customer support role, with strong verbal and typing skills

● Proven ability to support customers through both written and verbal communication, often simultaneously

● Fluency in written and spoken English

● Excellent communication skills, with the ability to convey information clearly and professionally

● Strong problem-solving and analytical skills, with the ability to influence positive outcomes

● Proficient in computer use, with hands-on experience using Google Workspace (Google Suite)