Your responsibilities

Key Behaviors

• Maintain a professional, approachable, and customer-focused demeanor, adapting communication style to meet diverse needs

• Greet others with warmth and openness, using friendly body language and a positive attitude

• Present a neat and professional appearance aligned with smart/tech casual standards

• Demonstrate enthusiasm and a service-oriented mindset

• Communicate clearly and effectively with individuals at all levels

Core Responsibilities

Welcome Desk Operations

• Serve as the first point of contact at the office, creating a positive and inclusive first impression

• Welcome employees, visitors, and CRE customers, engaging in friendly and respectful conversation

• Anticipate and respond to guest needs, aiming to exceed expectations

• Provide information about the building, including wayfinding, policies, and etiquette

• Coordinate visitor check-ins and security procedures using the Envoy system

• Notify employee hosts of guest arrivals and manage security badge distribution

• Monitor and report potential security concerns to the CRE metro lead, building security, or risk management team

• Maintain a tidy and organized lobby area, ensuring prompt removal of clutter or broken items

• Support new employee onboarding by sharing essential resources and ensuring smooth transitions

Events & Engagement

• Help build a collaborative and welcoming community through inclusive events

• Contribute to a positive atmosphere with engaging front desk activities

• Assist in planning, promoting, and supporting CRE-led or supported events

• Coordinate meeting room logistics, including equipment, supplies, and catering for All Hands events

• Partner with internal teams (e.g., We Are Equinix, Employee Connection Network) to support diverse and inclusive programming

• Create memorable moments for visitors and employees through thoughtful gestures

Office Communications

• Develop engaging and informative communications for office events and updates using Outlook, Viva Engage, and Office Raven

• Ensure timely and professional messaging to internal and external stakeholders

• Act as a liaison between employees and departments, helping resolve workplace-related inquiries

Building Operations

• Receive and manage deliveries, mail, and shipping needs

• Provide guidance to vendors, service providers, and CRE staff to ensure smooth coordination

• Support the office ticketing system by assigning or rerouting tickets appropriately, ensuring resolution without dead ends

• Assist employees with business card ordering and other administrative needs

• Uphold Equinix’s core values while contributing to our mission of delighting customers

Business Continuity & Compliance

• May serve as a member of the local safety committee

• Maintain knowledge of fire, safety, security, and emergency procedures as outlined in the CRE Playbook

Our requirements

Required Skills

• Experience in customer service, hospitality, or a similar client-facing role

• Strong interpersonal and communication skills

• Professional and presentable demeanour

• Fluency in written and spoken English

• Proficiency in Microsoft Office (Outlook, Excel, Word)

• Ability to write clear, grammatically correct employee-facing communications

• Confidence in interacting with individuals across all organizational levels

• General office administration skills

• English & Polish language proficiency

Preferred Skills

• Genuine enthusiasm and creativity

• Proactive and improvement-oriented mindset

• Ability to balance efficiency with empathy and diplomacy

• Familiarity with facilities management and office support services

• Experience managing programs or resources independently

• Understanding of business planning and budgeting

• Knowledge of work order ticketing systems

Education & Experience

• Bachelor’s degree in hospitality management or a related field, or equivalent experience (e.g., 5+ years in a customer-facing role)

What we offer

• Employment in a stable company with an established position on the market
• Possibility to work within fast growing world’s 500 Fortune digital infrastructure company
• Employee Assistance Program – assess to free counselling legal and financial consultations and crisis intervention
• Opportunity to work in supportive, inclusive environment with People-Centric Culture
• Attractive benefits package: premium private medical care, group insurance, employee stock program, Multisport card, lunch passes, and more

Job Summary

The Welcome Desk Host is a key member of the Corporate Real Estate (CRE) team, responsible for delivering an exceptional experience to all employees and visitors. As a representative of Equinix and the CRE organization, the host plays a vital role in fostering a welcoming, professional, and inclusive environment that reflects our company values.