Your responsibilities Serve as a brand ambassador, handling incoming and follow-up customer enquiries via phone, web form, or web chat. Follow established procedures to address customer needs promptly and professionally. Process warranty claims and coordinate repair services for customers. Provide technical troubleshooting support and guidance. Resolve complaints, process orders, arrange refunds, and provide product information to ensure a seamless customer experience. Assist customers with all aspects of the purchasing process, including addressing questions, resolving incidents, and managing queries. Strive to increase customer satisfaction and loyalty through efficient and effective resolution of requests Our requirements C1/C2-level proficiency in Romanian language, both written & verbal B2 English language skills Proven experience in a Customer Service role, ideally within consumer products Comfortable working with multiple systems and platforms (e.g CRM, WebChat, Review Sites) Competence in Microsoft Office Ability to empathize with customers while maintaining an objective perspective Excellent telephone manner and ability to handle queries quickly and efficiently Team-oriented with a positive attitude and ability to support colleagues What we offer Work in a modern office at Global Office Park, right in the heart of Katowice. Benefits package: private medical care (LuxMed), MyBenefit cafeteria, life insurance, language training. Attractive bonus for recommending your friends to work with us. Friendly, international work environment. Many opportunities for career development