XTB is a global company from the financial industry, focusing on online trading of financial instruments. We are the largest FinTech in Poland and a leader in Central and Eastern Europe, and the range of our operations covers several countries, including Asia and South America. At XTB, we focus on the development of our employees, giving them opportunities to gain knowledge and skills in various fields, as well as offering a number of training and development programs. If you are looking for challenges and want to gain valuable experience in an international business environment, XTB is the right place for you.We are a certified Great Place to Work company.ResponsibilitiesProviding excellent customer service and support for Czech and Slovak clientsBuilding and maintaining positive relationships with customersResolving client issues in a timely manner to ensure high levels of satisfactionHandling and explaining customer complaints, both in writing and over the phoneMonitoring developments on financial marketsWorking with the CRM system to verify and update client dataCooperating with external XTB branches and internal departmentsRequirementsCzech language at a native or proficiency levelVery good command of English (spoken and written)Responsibility, ability to multitask, prioritize, and complete tasks efficientlyStrong communication, interpersonal, and negotiation skillsGood knowledge of MS OfficePositive and proactive attitudeNice to havePrevious experience in a customer service roleKnowledge of financial markets and XTB’s core businessWhat we offerStable employment based on an employment contractA chance to grow within the FinTech industry in an international environment, while having a real impact on the company and the evolution of its productsTraining under the supervision of experienced financial market professionalsA clear development path supported by regular feedback and transparent career progressionREMOTE work modelRegular team-building and integration eventsEquipment tailored to your needsWide range of benefits like private medical care, myBenefit platform, sport card, language learning platform, meal co-financing at the office and moreBenefits