Fluent in German (minimum C1 level), Very good command of English (minimum B2 level), Excellent communication and interpersonal skills, Strong ability to assess customer needs and provide tailored solutions, High level of flexibility and adaptability to evolving topics, A customer-focused mindset with the ability to remain calm and empathetic in various situations, Good computer skills, Sales orientation is a plus, as cross-selling and upselling may become part of the role over time