Experience in customer service training and quality assurance is highly desirable, Proficiency in English (both written and spoken) is essential for creating materials and conducting training sessions, Familiarity with using AI, data analysis tools, and presentation software like Canva, Excel, and PowerPoint, Strong ability to identify patterns in data, analyze performance, and propose actionable solutions, You should have a keen eye for detail and a proactive approach to solving problems and improving processes, A passion for ensuring that customers receive the best possible service, and the ability to instill that mindset in the team, A great attitude!, People with disabilities are also invited to participate in the recruitment proces

26 days off regardless of seniority, sharing the costs of sports activities, private medical care, sharing the costs of foreign language classes, sharing the costs of professional training & courses, flexible working time, fruits, corporate products and services at discounted prices, integration events, corporate sports team, no dress code, coffee / tea, redeployment package