Customer Focus, • Genuine passion for customer service excellence, • Empathy and emotional intelligence in client interactions, • Ability to de -escalate difficult situations professionally, • Drive to achieve positive customer outcomes, , Professional Standards, • Self -motivated with high personal accountability, • Resilient under pressure with strong time management, • Collaborative approach while maintaining individual productivity, • Continuous improvement mindset, , Technical Excellence, • Strong numerical aptitude and attention to detail, • Analytical mindset with problem -solving orientation, • Ability to master complex financial products and trading concepts rapidly, • Digital proficiency across multiple platforms and systems, , Essential, • Proven track record in customer service excellence, • Demonstrated ability to handle complex, sensitive customer issues, • Strong communication skills across digital and phone channels, • Proactive, collaborative and curious, • Excellent problem solving skills, • Fluency in English (written and verbal), • Interest in financial markets and trading (experience advantageous), , Desirable, • Previous experience with financial products, derivatives, or trading platforms, • Experience working in fast -paced, target -driven environment

birthday off, Multikafeteria system, sharing the costs of sports activities, private medical care, sharing the costs of professional training & courses, life insurance, flexible working time, fruits, integration events, retirement pension plan, corporate library, no dress code, video games at work, coffee / tea, parking space for employees, leisure zone, extra social benefits, charity initiatives